ASAP provides world class information technology Staffing Services and Project Solutions across a broad range of skills and technologies. Headquartered in Norcross, GA., with branch offices in Birmingham, AL, Washington, DC, East Brunswick, NJ, New York, NY and Dallas, TX, ASAP has the ability to deliver solutions and services across the country. As a Certified Women Owned Business Enterprise, providing information technology solutions and services to Fortune 1000 companies and State and Local Government since 1989, ASAP has built an outstanding reputation for delivering excellence to our clients and our consultants. Please visit us at www.asapstaffingllc.com for more info.
Sr Project Manager Call Center & Outsourcing (2484)
6 - 12 Months Contract in Atlanta, GA 30346
Local candidates and permanent residents only eligible for this role
Rate :- $50/Hr On W2
Note :- This position requires 20-30% travel to the US and international locations in Asia and Europe (within short notice at times).
Job Description :-
Client is seeking an experienced Project Manager to lead a global consolidation of six to nine helpdesk call center operations to an off-shore location. Three of the help desk call centers are located outside the US. candidates must have a demonstrated experience with a global consolidation of call centers at organizations.
Primary Requirements :-
Excellent written and verbal communication skills Excellent presentation skills (Position will interface with VPs, SVPs, Directors, and in some instances, CIO) Ability to negotiate and manage conflict Ability to multi-task and work with cross-functional teams Demonstrated experience with large scale outsourcing initiatives that include global service desk consolidations (consolidating multiple helpdesks across the global to a single source provider) Experience with outsourcing to, or working in, India, Philippines, Germany, Asia, London, etc. Flexible schedule to meet and coordinate global activities Ability to travel both locally and internationally Excellent skills in the use of project management tools Analytical Skills Technical skills to facilitate consolidation efforts
Secondary Requirement :-
PMP
Desired Skills :-
Six Sigma
Additional notes :-
IBM/Wipro is the vendor managing the consolidated helpdesk in Bangalore, India; this candidate will sit in on project meetings with the external vendors to represent Client's interests. They will work with the finance team to keep on budget. They must be able to communicate with all levels including up to c-levels and must be able to work with different types of cultures They must provide references from where they actually performed global consolidations Any networking and/or helpdesk experience would be a big plus
Questions the candidates can expect :
What tools have you uses; what processes have you followed/implemented; what conflicts have you encountered (how did you handle) and what types of communication did you utilize?
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